Shipping policy

Shipping Policy

📦 Ritualune Shipping Policy

At Ritualune, we aim to make your order experience as smooth and reliable as possible. Below you’ll find everything you need to know about processing, delivery, tracking, and shipping-related issues.

Order Processing Time

Orders are typically processed within 2–4 business days.

Processing includes order verification, preparation, quality checks, packaging, and handoff to the shipping carrier.

Processing times do not include weekends or public holidays.

During periods of unusually high demand, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you by email.

Shipping Times

We offer worldwide shipping.

Once your order has been processed and dispatched, delivery typically takes:

🌍 International Orders

Approximately 6–12 business days

Delivery times may vary depending on the destination, carrier workload, customs procedures, and other circumstances outside our reasonable control.

🇪🇺 European Orders

European orders may arrive sooner depending on the destination and fulfillment location.

Please allow up to 15 business days for delivery in case of unexpected delays.

All delivery times are estimates and not guaranteed delivery dates.

Shipping Costs

We currently offer free worldwide shipping unless otherwise stated at checkout.

Any applicable shipping charges will always be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow up to 48 hours after dispatch for tracking information to become active or update in the carrier’s system.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at:

ritualune@use.startmail.com

We will do our best to update the address before the order is processed, but we cannot guarantee that changes will be possible once the order has been dispatched.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Customs, Duties & Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country.

Where these charges are not already included or collected during checkout, they may be the responsibility of the recipient.

Ritualune does not control customs authorities and cannot guarantee how long customs clearance may take.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at:

ritualune@use.startmail.com

We will review the tracking information and work with the relevant shipping provider to determine what happened and find an appropriate solution.

Packages Marked as Delivered

If your tracking information shows that the order has been delivered but you cannot locate the package, we recommend:

  • checking around the delivery location;
  • asking household members or neighbors;
  • checking any safe place used by the carrier;
  • contacting the local carrier using your tracking number.

If you still cannot locate your order, contact us at ritualune@use.startmail.com and we will help investigate the delivery.

A carrier marking a package as delivered does not affect any rights you may have under applicable consumer law.

Shipping Delays

While we aim to have every order delivered within the estimated timeframe, delays may occasionally occur because of factors such as:

  • customs processing;
  • carrier delays;
  • weather conditions;
  • incomplete or incorrect delivery information;
  • high-volume periods;
  • public holidays;
  • transportation disruptions or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will review the shipment.

Failed Delivery Attempts

If a carrier is unable to complete delivery because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, the package may be returned.

If the failed delivery was caused by incorrect information provided by the customer, additional shipping costs may apply if the order needs to be sent again.

This does not affect any mandatory rights available under applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order once it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at ritualune@use.startmail.com.

Please include:

  • your order number;
  • a short description of the issue;
  • clear photos or videos of the product and packaging where possible.

We will review the issue and arrange an appropriate replacement, refund, or other solution in accordance with our Return & Refund Policy and applicable consumer law.

Contact Us

For any questions regarding your shipment or delivery, please contact:

Ritualune
Email: ritualune@use.startmail.com