Return & Refund Policy

We want you to feel confident shopping with Ritualune. If something isn’t right with your order, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify under our 30-day return policy, the item must be returned in its original condition and packaging, together with proof of purchase.

To request a return, contact us at ritualune@use.startmail.com.

Please do not send your order back before contacting us. Returns sent without prior approval may not be accepted.

Once your return request has been approved, we will provide you with the return instructions and return address.

Return Shipping

For returns due to a change of mind, customers are responsible for the cost of return shipping unless otherwise required by applicable law.

If your item arrives damaged, defective, or incorrect, please contact us and we will work with you to arrange an appropriate replacement, refund, or return at no additional cost to you where applicable.

Original shipping charges are generally non-refundable, except where required by applicable consumer law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at ritualune@use.startmail.com and include your order number and, where possible, photos or videos showing the issue.

We will review the situation and provide the appropriate solution.

Exchanges

If you would like a different product or variant, please contact us.

In most cases, the fastest option is to return the original item and place a new order once your return has been approved.

European Union Customers

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

After notifying us of your decision to withdraw, you must return the goods in accordance with the instructions provided.

You may inspect the product as you would in a physical store. However, you may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics, and functioning.

Unless otherwise required by law, customers are responsible for the direct cost of returning the goods.

For valid EU withdrawal requests, we will refund the amount paid for the product and the cost of the standard delivery option, where applicable.

Refunds will be issued within the legally required timeframe. We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back.

Your statutory consumer rights are not affected by our voluntary 30-day return policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process and display the refund after it has been issued.

If more than 15 business days have passed since we confirmed your refund, please contact us at ritualune@use.startmail.com.

Non-Returnable Items

Gift cards and other items that are legally excluded from returns may not be eligible for return, except where required by applicable law.

If you are unsure whether your order qualifies, contact us at ritualune@use.startmail.com before sending anything back.

Contact

For any questions regarding returns or refunds, contact us at:

ritualune@use.startmail.com